Privacy Policy
This Privacy Policy explains how Fresh Order handles personal data in connection with its website and move-in and move-out cleaning services. It applies to inquiries, bookings, service visits, and related communications.
Data We Collect
We may collect contact details, property and access information, service preferences, appointment details, payment-related records, and any photos or notes you choose to provide for scope review. We may also collect basic technical data such as device, browser, and usage information when you visit the website.
Sources of Data
We receive data from website forms, email, phone or other direct communications, appointment and service confirmations, and information created during the handling of a cleaning request. Some technical data is collected automatically through the website and related systems.
Types of Cookies
Cookies may be necessary for core website functions, used to remember preferences, or used to understand how the site is used. We do not rely on cookies to collect more information than is needed for operation, security, and basic performance review.
Cookie Controls
You may block or delete cookies through your browser, but some site functions may not work as intended if cookies are disabled. Browser settings usually allow you to manage session cookies, persistent cookies, and similar tracking tools.
You may request access to your personal data, correction of inaccurate information, or deletion where retention is not required. You may also object to certain processing or ask us to limit use of your data in appropriate cases.
Requests should describe the information or action sought so we can review and respond appropriately. If a request cannot be fully satisfied, we will explain the reason to the extent required by law.
Personal data is retained for the period needed to manage inquiries, confirm bookings, complete services, maintain business records, and meet legal or accounting obligations. When data is no longer required, it is deleted, anonymized, or archived in a limited form where retention is still necessary.
The updated version will apply from the date it is posted on the website unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the website or other appropriate communication.
How We Use Data
We use personal data to respond to inquiries, review property scope, prepare quotes, schedule appointments, confirm access, carry out cleaning services, manage payments, maintain records, improve website performance, and address legal or security matters. We may also use information to communicate about service changes, completion handover, or follow-up questions related to a request.
Service Providers and Partners
We may share data with payment processors, website and hosting providers, communication tools, and other operational partners that help us run the business. These parties are expected to use the information only for the services they provide and to handle it under appropriate confidentiality and security obligations.
Legal Disclosure
We may share personal data when necessary to meet legal obligations, protect our rights, respond to disputes, or support fraud prevention and security review. Any disclosure is limited to what is reasonably necessary for the relevant purpose.